1. Introduction
Friendly Properties ("Company", "we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website friendlypropertymadhubabu.online or use our real estate services.
This policy is designed in compliance with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and aligns with the principles of the General Data Protection Regulation (GDPR) for our international visitors.
2. Data Collection
We collect the following types of personal information:
2.1 Information You Provide Directly:
- Contact Information: Full name, email address, phone number, WhatsApp number
- Property Details: Property location, type, size, documents, and ownership information you share with us
- Communication Records: Messages, inquiries, and correspondence through our contact form, phone calls, or WhatsApp
- Identification Documents: Government-issued IDs, address proof, and other documents required for property transactions
- Financial Information: Payment details for service fees (processed through secure banking channels)
2.2 Information Collected Automatically:
- Device Information: IP address, browser type and version, operating system, device type
- Usage Data: Pages visited, time spent on pages, click patterns, referral source
- Location Data: Approximate geographic location based on IP address
- Cookies and Tracking: Session cookies, analytics cookies, and similar technologies
3. How We Use Your Data
Your personal data is used for the following purposes:
- Service Delivery: To provide property buying, selling, verification, and consulting services
- Communication: To respond to inquiries, send service updates, and provide property-related notifications
- Marketing: To send promotional offers, property listings, and newsletters (only with your explicit consent)
- Legal Compliance: To comply with legal obligations related to property transactions and record keeping
- Service Improvement: To analyze website usage and improve our services and user experience
- Security: To prevent fraud, unauthorized access, and ensure the security of our platform
4. Cookies Usage
Our website uses the following types of cookies:
- Essential Cookies: Required for basic website functionality, such as session management and security features. These cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our website through anonymized data. We use Google Analytics for this purpose.
- Functional Cookies: Remember your preferences and settings to provide a personalized experience.
- Marketing Cookies: Used to track visitors across websites to display relevant advertisements. These are only activated with your consent.
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
5. Data Sharing & Third Parties
We may share your personal data with:
- Service Partners: Legal professionals, property surveyors, and registration officials involved in your property transaction
- Technology Partners: Website hosting providers, email service providers, and analytics tools (all bound by data processing agreements)
- Government Authorities: When required by law, court order, or government regulation
- Payment Processors: For processing service fee payments securely
We never sell your personal data to third parties for marketing purposes. All third-party service providers are contractually obligated to maintain the confidentiality and security of your data.
6. User Rights
Under applicable data protection laws, you have the following rights:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request correction of any inaccurate or incomplete personal data.
- Right to Erasure: You can request deletion of your personal data, subject to legal retention requirements.
- Right to Restrict Processing: You can request that we limit how we use your personal data.
- Right to Data Portability: You can request your data in a machine-readable format.
- Right to Object: You can object to the processing of your personal data for marketing purposes.
- Right to Withdraw Consent: You can withdraw your consent for marketing communications at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us using the information provided below.
7. Data Protection & Security
We implement robust security measures to protect your personal data:
- Encryption: All data transmitted through our website is encrypted using SSL/TLS technology.
- Access Control: Personal data is accessible only to authorized personnel who need it for their job functions.
- Secure Storage: Data is stored on secure servers with industry-standard security protocols.
- Regular Audits: We conduct periodic security audits and vulnerability assessments.
- Data Minimization: We only collect data that is necessary for providing our services.
- Incident Response: We have procedures in place to detect, respond to, and report data breaches within legally required timeframes.
8. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:
- Active Client Data: Retained during the duration of our service relationship and for a period of 7 years thereafter for legal compliance.
- Contact Form Inquiries: Retained for up to 2 years from the date of submission.
- Marketing Communications: Until you unsubscribe or withdraw consent.
- Website Analytics: Anonymized data is retained for up to 26 months.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided personal data, please contact us so we can take appropriate action.
10. International Data Transfers
If your data is transferred outside India, we ensure that appropriate safeguards are in place, including standard contractual clauses and compliance with applicable data protection laws of the receiving country.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any significant changes will be communicated through a prominent notice on our website. We encourage you to review this policy regularly.
12. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for the purpose of this Privacy Policy is:
Any grievance or complaint regarding the handling of your personal data will be addressed within 30 days of receipt.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: